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Frequently asked questions

Got a question? A problem? No stress!

Orders & Delivery

Order processing, product preparation and delivery take our team an average of 5 to 7 working days.

Please note: Processing and delivery times may vary during busy periods (e.g. Black Friday/Sale/Holiday periods).

Free worldwide shipping on all orders over $59.

Bucket Hat Factory™ delivers worldwide.

No need to panic! Our team is on hand to help you from the moment you place your order until you receive it, 24 hours a day, 7 days a week.

Please contact us as soon as possible.

Due to the increase in orders to be processed during these times of the year, processing and delivery times may vary.

We know that it’s never pleasant to receive a gift or order late.

So please take a safety margin into account before placing your order and avoid such inconveniences.

Payment & Security

We accept most online payment methods: Paypal, credit card, Apple Pay, Bancontact.

Yes, every transaction is carried out on an https page (see the padlock next to the URL), which means that all your bank details are encrypted.

Returns & Refunds

Yes, as long as your order has not yet been processed and/or shipped, it is not too late to cancel or modify your order.

Contact us as soon as possible.

You have 30 days to be 100% satisfied or reimbursed for your product(s).

Please note that if you wish to return an item, you will have to pay the return shipping costs to Belgium, where our head office is located.

Free Worldwide shipping

On all orders above $59

Easy 30 days returns

30 days money back guarantee

100% Secure Checkout

PayPal / MasterCard / Visa