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SHIPPING POLICY

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OVERVIEW

I) The term “Shipped within 48 hours,” if present on product pages, corresponds to an estimate of the processing and shipping time required. Although we commit to dispatching your parcel within 1 to 3 business days, we do not guarantee systematic shipping within 48 hours.

II) We deliver all our orders within an average period of 10 to 12 business days after the dispatch of your parcel.

III) We guarantee free delivery (from €19.90) as well as a tracking number for each product. We disclaim any responsibility for problems and errors arising from the tracking number. We will automatically redirect you to our carrier.

IV) We ensure delivery to the provided address. Therefore, we decline any responsibility in case of customer error.

In case of non-receipt of the parcel within 10 to 14 business days and at the latest within 30 days from the order date, the customer whose parcel is not received, lost, or stolen can request contract resolution and a total or partial refund.

V) Our delivery times of 10 to 12 business days are guaranteed all year round EXCEPT in cases of force majeure: epidemics, unexpected strikes by postal services, carriers, and/or airlines, as well as any other event beyond our control. Therefore, we disclaim any responsibility for delays.

In addition, during periods of “high traffic” such as: Sales/Year-end holidays/Black Friday, as well as any other marketing event, delivery times may be impacted. Our delivery times can range from 14 to 30 business days.

VI) During delivery, any customs fees or local taxes are the responsibility of the recipient.

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