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Terms & Conditions

ARTICLE 1: SCOPE OF APPLICATION
These general terms and conditions of sale apply to all sales concluded via the website: www.buckethatfactory.com

ARTICLE 2: ORDERS
Automatic registration systems are considered as proof of the nature and content of the order. Bucket Hat Factory™ confirms acceptance of the order to the customer at the e-mail address provided. The sale will be concluded as from the validation by Bucket Hat Factory™ of the payment of the order i.e. the date of validation of the payment for the orders settled on line by bank card or the date of reception of the payment by check. Mes Emporte-Pièces™ reserves in any event the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

ARTICLE 3: AVAILABILITY OF ITEMS
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of consultation of the site by the customer remains dependent on the state of stock at Bucket Hat Factory™ and of course at the suppliers.

To create our showcase and sales catalog, we work with databases, enriched with information provided by our suppliers. As this database contains more than a hundred items, not all of them are stored in our warehouses, and our offer is therefore subject to availability from suppliers.

Only if an item is permanently out of stock with our suppliers will it be removed from our sales offer. In all other cases, a new order may be placed within a certain period of time.

When an ordered product is unavailable, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several items.

Order delivery deadline: when the order is placed and on the order acknowledgement, a delivery deadline is communicated to customers. This is calculated by adding the time taken for the longest available product to the delivery time for the mode of transport selected by the customer.
From the moment the order is placed until it is dispatched, the customer has the option of cancelling the order.

ARTICLE 4 : PRICES 
Prices are quoted in euros and are net, excluding delivery charges. This price includes the price of the products, handling, packaging and storage costs. Prices may be changed at any time without prior notice, but articles will be invoiced on the basis in force when the order is registered. All orders are invoiced and payable in euros. Any customs duties or local taxes are the responsibility of the recipient.

ARTICLE 5: SHIPPING COSTS
Shipping costs include a contribution towards preparation, packaging and postage. Please remember to combine all your items into a single order. We will not be able to group two separate orders, and shipping costs will be invoiced for each of them.

ARTICLE 6: PAYMENT
You have several means of payment at your disposal, offering maximum security. You can pay :

  • By credit or debit card (Visa, Eurocard/Mastercard) either directly on the site, in the payment form provided during the order process (secure entry via SSL encryption), by entering the type of card, your card number with no spaces between the digits, the control number (located on the back of your card) and the validity date. 
  • By Paypal payment

You have a choice of payment methods, and can even benefit from credit card payment facilities.

Payment is made via the secure bank servers of our partners. This means that no banking information concerning you is transmitted via the www.buckethatfactory.com website.

Payment by credit card is perfectly secure; your order will be registered and validated as soon as the bank accepts your payment.

ARTICLE 7: DELIVERY

Bucket Hat Factory™ delivers to your home. Delivery time does not include order processing time.

Delivery is ensured by our carrier. The advertised delivery time of 10 to 12 working days* is valid upon dispatch of each product. Please note that this is an estimate. We remain dependent on local delivery services.

ARTICLE 8: WARRANTY – RETURNS – REFUNDS – RIGHT OF WITHDRAWAL

The items supplied are new and guaranteed against any defect. They are identical to those sold in traditional stores and come from all the publishers and suppliers listed.

  • LEGAL WARRANTY

Should an item be defective or not conform, the buyer has a legal warranty of 2 years after receipt of the product to request an exchange or refund. If this period normally expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

As stated on the website of the European Consumer Centre (Belgium)

“The 2-year legal warranty applies to any lack of conformity of the goods you have purchased, i.e. when :

the characteristics of your purchase do not correspond to those of the model presented (e.g.: you ordered a blue pillbox but received it in red) ;

the quality and performance do not meet the expectations that you had and that the seller or manufacturer raised (e.g.: you bought a weekly pill dispenser but the one delivered turns out to be a daily pill dispenser); 

you are unable to use the product for its intended purpose or for the specific functions you requested and the seller agreed to (e.g. you bought a pillbox that doesn’t close properly). 

Do you have a problem with your product? Report it promptly to the seller, at the latest within two months (unless otherwise agreed). “

Please note: the legal warranty does not apply to defects of which you were aware at the time of purchase, or which were caused by you (mishandling, failure to follow instructions, etc.).

Please note that the 2-year warranty does not cover all damage. Some elements related to the use of the product will not be covered by the warranty. For example, traces of wear that may appear over time as a result of normal use of the product are not covered by the warranty.

Similarly, products damaged by you or a third party will not be considered as manufacturing defects and are therefore not included in the warranty.

RIGHT OF WITHDRAWAL

Upon receipt of your order, you have a 30-day right of withdrawal. If 30 days have passed since receipt of your order, we are unfortunately unable to offer a refund or exchange.

Bucket Hat Factory™ is obliged to refund the sums paid by the customer with the exception of shipping costs. Likewise, return shipping costs will be at the buyer’s expense. Refunds will be made within a maximum of 14 working days from the date of receipt of the returned package(s). 

If the customer wishes to exercise their right of withdrawal, they can contact “Bucket Hat Factory™” via this Right of Withdrawal Form, indicating their order number.

The customer may also use the following form : http://economie.fgov.be/sites/default/files/Files/Ventes/Forms/formulier-voor-herroeping.pdf 

  • RETURNS AND REFUNDS

The customer must return new or unused items in their entirety and accompanied by any accessories, instructions for use and documentation. In such a case, the buyer must send proof of the defect(s) to hello@boite-a-pilules.com (description and photos enclosed).

In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No COD shipments will be accepted for any reason whatsoever. 

ARTICLE 9: TRANSFER OF OWNERSHIP – TRANSFER OF RISK
The transfer of ownership of the products to the purchaser will only take place after full payment of the price by the latter, regardless of the date of delivery of said products. On the other hand, the transfer of the risks of loss and deterioration of the products will only take place upon delivery and receipt of the said products by the purchaser.

ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA

Bucket Hat Factory™ is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data composing it is legally protected, and notably refrains from extracting, reusing, storing, reproducing, representing or conserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or any qualitatively or quantitatively substantial part of the content of the databases appearing on the site accessed.

ARTICLE 11: LIABILITY
The descriptions of the products present in the databases have been entered according to the information communicated by the publishers. Bucket Hat Factory™ is not responsible for the content of the works and cannot be held liable to the purchaser. Bucket Hat Factory™ cannot be held liable in the event of a case of force majeure (strike, flood, fire…).

Bucket Hat Factory™ declines all responsibility if the item delivered does not comply with the legislation of the country of delivery (censorship, ban on a title or author…).

To the extent permitted by law, Bucket Hat Factory™ shall in no event be held liable in the event of indirect or direct damage following the use of the products offered for sale. 

Bucket Hat Factory™ is not responsible for the content of sites to which hypertext links may refer from its own site.

ARTICLE 12: APPLICABLE LAW
All clauses appearing in the present general conditions of sale, as well as all purchase and sale operations referred to therein, shall be subject to Belgian law.

ARTICLE 13: ACCEPTANCE BY THE PURCHASER
These general terms and conditions of sale and the price lists are expressly approved and accepted by the purchaser, who declares and acknowledges full knowledge of them, and thereby waives the right to rely on any contradictory document, in particular his own general terms and conditions of purchase, the act of purchase entailing acceptance of these general terms and conditions of sale.

The present conditions may be modified at any time without prior notice by 

Bucket Hat Factory™ – Terms and conditions updated on.
June 20, 2023.

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